The general terms and conditions contained herein (hereinafter: "T&Cs")
are applied to all orders and purchases of cosmetic fashion and accessories (hereinafter:
"Products") on the website Stefano Ricci (hereinafter: "Website")
managed by E-volve Service Sa, a company under Swiss law, with office in Via Cantonale
Galleria 1, CH-6928 Manno, Switzerland (hereinafter: "E-volve"), made by subjects
residing in countries where the website is or will be active (hereinafter: "Customers").
The customer must carefully read the T&Cs before making all purchase orders.
With acceptance of the T&Cs and placing of an order, the customer acknowledges
has read, understood and fully accepted the T&Cs without reserve;
is a consumer wanting to purchase the Products exclusively for personal use and
not for resale within the context of any commercial or business activity of any
authorises E-volve to store, process, use and transfer to third parties and/or abroad,
the data (personal) contained in the order for the purpose of fulfilling the same.
E-volve shall take all steps to ensure that the information contained on the website
is accurate and up-to-date. However, it is not possible to offer guarantees to this
effect. The customer therefore acknowledges and accepts that the Products may not
be fully compliant with the indications, specifications and/or photographs on the
The sales agreement entered into by E-volve and the customer is understood as finalised
once E-volve sends written confirmation of the delivery to the Customer at the email
address indicated by the latter on the purchase order.
E-volve shall consider any change requests that it receives prior to shipment of
the Products al Customer.
If a specific Product listed on the Customer's order is no longer in stock, E-volve
shall in no way be bound to supply the Product in question, but will only be obliged
to inform the customer in advance of said circumstance. If only part of the Products
indicated in the order are available, E-volve will contact the Customer to ask if
it intends cancelling the order or is willing to receive the available items; in
the latter case the Customer will only be charged for the Products it receives.
E-volve reserves the right, at its own discretion, to reduce the amount of Products
that can be purchased on the website.
The prices of the Products, expressed in Euro or GBP, will always be the ones
indicated in the invoice. E-volve will in any case do everything in its power to
ensure that the prices indicated on the website are correct and updated.
The shipping and delivery expenses may vary depending on the country and will be
charged to the Customer at the time of shipping the Products ordered.
Payment must be made by the Customer at the time of confirming the delivery, either
by credit card or by one of the other methods indicated in the relative section
on the website.
The Products will be shipped to the delivery address indicated on the order by the
As a general rule, the Products will be shipped within 30 (thirty) days after confirmation
of the order by E-volve, nevertheless the delivery times may vary depending on the
country of destination. In the case of the delivery being delayed for reasons out
of E-volve's control, if possible, the Customer will be notified of the new delivery
E-volve reserves the right at its own discretion to refuse, suspend or cancel the
delivery or any of its obligations deriving from the sales agreement in the case
of alleged fraud, non-performance or violation by the Customer of its obligations
assumed with E-volve in previous orders and/or sales agreements.
If the purchased products will require the crossing of customs (depending on the country of destination) and the customer decides not to receive the order once it has arrived at customs, E-volve doesn't guarantee the reimbursement of the goods which will be abandoned in place.
Right to withdraw
The customer has the right to return the Products purchased on Stefano Ricci, without
any penalty being charged and without need for justification, either within 14 (fourteen)
calendar days after receipt by the Customer of the Products in question, or within
the term established by the mandatory regulations applicable in the country where
the Customer resides, if this is longer.
Upon receipt of the Products by E-volve, the sales agreement shall be cancelled
for all purposes and all the relative obligations, rights and claims shall lapse,
notwithstanding the fact that if the Products returned to E-volve are damaged, E-volve
shall be entitled to compensation for said damages with the payment already made
by the Customer for the Products.
Besides everything indicated above (articles 15-16), the right to withdraw is subject
to the following conditions:
Within 14 (fourteen) calendar days after the date of receipt of the Products by
the Customer, the Customer must contact E-volve's Customer Service by calling 00800 1111 1213
or contacting Customer Services via the following area
- in order to obtain authorisation to proceed
with the return ("RMA");
After receiving the RMA, the Products must be returned to E-volve, at the Customer's
risk and expense in a single delivery by courier or registered mail 2 (two) days
after receipt of the RMA to the following address: FLORENCE FLAGSHIP STORE Palazzo Tornabuoni, Via dei Pescioni 1- 50123 Florence - Italy ; please ensure that both the recipient (E-volve Group) and the RMA code are clearly visible on the package, so that it does not go missing; should Evolve not receive the returned merchandise, Evolve will request the Customer to provide the proof of delivery: the delivery slip signed by the recipient of the returned package. If the Customer is unable to provide the proof of delivery, Evolve cannot grant the refund of goods. .
The Products that are returned must not be used, worn, or damaged;
The identifying hang-tags of the Products must still be attached to the same;
The Products must be returned in their original packaging, together with any
accessories or instruction manuals;
As soon as E-volve have ascertained that the required conditions for the returns
have been met, they will send the Customer an email of confirmation accepting the
returns and start the procedure for reimbursing the amount paid for the Products
returned within 30 (thirty) days, irrespective of the payment method adopted by
the Customer. Reimbursements will only be made to Customers who have made payments
In case the above-mentioned conditions are not observed, the Customer will not be
entitled to any reimbursement for the amount paid to E-volve. The Customer , however,
will be fully entitled to pick up returned Products at the Evolve Group warehouse at his or her risk and expense.
If the Customer does not pick up the returned Products by 30 (thirty) days after receiving notice from E-volve,
E-volve will be entitled to keep them together with the amount paid by the Customer for said Products.
Guarantee and limited liability
E-volve's guarantee is circumscribed to any apparent defects of the Products - excluding
without limitation, any implicit guarantee regarding quality and suitability to
this effect for the Customer - for a period of 2 (two)years after delivery of the
The guarantee only gives the right to obtain reimbursement of the amount paid for
the defective Products, provided the defect is notified to E-volve within 2 (two)
months after being detected.
Besides everything specified above (articles 22-23), the right to reimbursement
is subject to the following conditions, under penalty of forfeiture of the guarantee:
Before returning the defective Products to E-volve, the Customer must contact E-volve's
Customer Service by calling 00800 1111 1213 or contacting Customer Services via the following area
- in order to obtain authorisation to proceed with the return;
Defective Products will be picked up by E-volve, at ITS own expenses.
Upon receipt of the Product and verification of the alleged defect, E-volve will
send the Customer an email of confirmation accepting the return and start the procedure
for reimbursing the amount paid for the Products returned within 30 (thirty) days,
irrespective of the payment method adopted by the Customer. Reimbursements will
only be made to the Customer who made the payment.
With the exception of the aforementioned guarantee, E-volve excludes every and any
liability (contractual or tort) regarding the Customer, within the limits of the
mandatory applicable regulations.
E-volve's maximum aggregate liability can under no circumstances exceed the amount
paid by the Customer for purchasing the Product.
In the case of one or more clauses in these T&Cs being invalid, voidable, illegal
or unenforceable, this will not entail the total ineffectiveness of the T&Cs.
The clause in question will be replaced by a similar valid clause that duly takes
into account the intention and content of the same in full observance and for the
purposes of the current regulations.
These T&Cs are subject to substantive Swiss law (with the exclusion of Swiss
legislation regarding international private law and international treaties, in particular
the United Nations' Convention governing international sales agreements of goods).
Any disputes arising will be settled exclusively by the competent Court of Lugano
The buyer may use a platform established by the European Commission for the resolution of disputes relating to online sales contracts (the "ODR Platform"). Through the ODR Platform, the Buyer and Ibox may resolve disputes relating to purchases made online with the aid of an impartial entity. The ODR Platform is accessible via the following link: https://ec.europa.eu/consumers/odr/main/?event=main.home.show.