When will my order be delivered?
Orders placed during workdays (Monday to Friday) are usually processed in the same day and the delivery is carried out in timeframes depending on the destination country. Since there are no shipments on Saturdays, Sundays or holidays they will be shipped on the following work day.
What are summer delivery times and costs?
Please note that our stores will close for holidays from 12 to 20 August inclusive. Orders placed after 11 August may be subject to delivery delay.
Does the order date differ from the shipping date?
The order date refers to the date on which you receive the order confirmation email, whereas the shipping date refers to the date on which the goods were dispatched from our warehouse and handed over to the carrier.
How can I track the delivery status?
As soon as the order is dispatched from our warehouse, you will be sent a shipping confirmation email which will include the courier's tracking number. You may use this number on the courier's website to track delivery of your package.
What happens if the carrier does not find anyone at home at the indicated delivery address?
After one or more failed delivery attempts, your goods will be placed in stock at the carrier's warehouse. You will be contacted by our Customer Service and requested to provide any information necessary to proceed with the delivery. If you have not replied within three days after the notification, your items will return to our own warehouse and the amount of your order will be refunded within 30 days of the return date.
Will the carrier contact me before the delivery?
Though it may occur, carriers are not obligated to contact you before delivery nor to precise a specific delivery time.
How are Fragrances Shipped?
Fragrances will be delivered in 5-7 working days and through Standard Shipping only.
Fragrances may not be transported using Express Shipping. Should you wish to use Express Shipping for other items in your order, you may do so. In this case, fragrances may arrive separately and delivery will be fulfilled within 5-7 working days.
Fragrances cannot be shipped to French overseas territories, Cyprus or Malta.